>> Frequently Asked Questions <<
To receive detailed pricing and product information from TCD Trader Ltd UK, you have several options:
Product Search: Enter the name of the desired product in our search bar (e.g., "Lindt Milk Whole Almond 300g"). Access the product details and submit an inquiry directly through the product page. Please provide specific details and your contact information to facilitate prompt communication.
Contact Form: If you're interested in multiple products or cannot locate a specific item, use our contact form to submit your inquiry with all relevant details.
Service-Specific Inquiries: Utilize the inquiry forms available on our Services, Suppliers, and Customers pages, depending on your needs.
Direct Contact: Reach out to our team via the contact information listed here.
Email: Send your inquiry directly to info@tcdtraderlimited.uk.
For direct orders or additional questions, please ensure you provide your contact details, and our team will respond promptly.
Our team is committed to addressing all inquiries within one business day. Whether you're interested in bulk confectionery distribution, beverage wholesale, or becoming a supplier, our sales representatives strive to provide timely and comprehensive responses.
For international FMCG wholesale orders, Our Payment Terms is
50% against Proforma Invoice.
50% balance against confirmation of shipping documents or after delivery and inspection of goods at client's unloading address.
Note: Payments to be made within 3 days from invoice date. For any questions regarding order placement, please contact us.
We accept bank transfers in EUR to the official TCD Trader Ltd UK account. Please note that this is our sole accepted payment method.
Yes, we provide labeling services for our international customers, including unpacking, labeling, and repacking of wholesale FMCG products prior to loading. This service includes customization of size, color, and language to meet client specifications and is subject to an additional charge.
Our products are warehoused in the UK, and we offer two options for clients to verify the loading process:
Remote Verification: We can share real-time videos or send photos/videos of the loading process upon completion.
When you require a full truckload of confectionery (MOQ), our team will organize appropriate logistics tailored to your needs. We collaborate with fully verified and reliable distribution contractors to ensure timely delivery of your bulk FMCG products. We offer shipping by road, sea, and air, and for certain destinations, we provide combined freight options (road + sea).
Yes, TCD Trader Ltd UK serves clients worldwide, offering international shipping solutions tailored to your specific requirements. Our logistics team ensures that all international shipments comply with relevant regulations and reach their destinations promptly.
Our minimum order quantity varies depending on the product category and specific items. We cater for either a truckload or container of mixed loading, offering flexibility to accommodate diverse needs. For detailed information on MOQs for specific products, please contact our sales team.
Yes, once your order has been dispatched, we provide tracking information so you can monitor the progress of your shipment. Our logistics team is also available to assist with any inquiries regarding the status of your delivery.
Credit terms may be available to established customers upon approval. New clients are typically required to complete initial transactions via bank transfer. For more information on credit terms and eligibility, please contact our accounts department.
We partner with reputable manufacturers and conduct thorough quality checks to ensure that all products meet our high standards. Our commitment to quality ensures that our clients receive only the best FMCG products available in the market.
If you receive damaged or incorrect products, please contact our customer service team immediately. We will work swiftly to resolve the issue, whether through replacement, return, or refund, in accordance with our company policies.
We are always looking to expand our network of quality suppliers. If you're interested in partnering with us, please visit our Suppliers page and submit your information through the inquiry form. Our procurement team will review your submission and get in touch with you to discuss potential collaboration opportunities.
For any additional questions or further assistance, please do not hesitate to contact us. Our dedicated team at TCD Trader Ltd UK is here to support your business needs.